Have a question? Please review the frequently asked questions below...

How much my phone is worth?

Simply type in your handset model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value.

Do you buy broken phones?

Yes, we buy both working and faulty phones. Simply select the appropriate condition when selling your phone.

Do you accept stolen phones?

We don't like thieves and definitely do not accept stolen phones. We check all received phones to ensure they are not blocked (registered lost or stolen).

Do you sell phones?

All the phones we purchase are redistributed in bulk to various approved partners in developing countries. We do not sell to the general public.

To enquire about becoming an approved partner, please contact our customer support team.

What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

How long is my order valid for?

Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST bag.)

You have plenty of time to get your phone off to us, but we do recommend that you do it as soon as possible. That way there's less chance of your order expiring, and the sooner you receive our payment!

When do I get paid?

Ah, yes. The really important bit. Once we have received and checked your phones we promise to post you payment on the same day!! Snappy.

We'll send you an email to confirm payment has been sent.

I've lost my cheque, can I get it replaced?

The good news is - yes we can reissue a replacement cheque.

The bad news is - a $10.00 charge will apply and will be deducted from the cheque value. This charge is to cover the fee we are charged by our bank to cancel the lost cheque.

What happens to my phone(s)?

Most of the phones are sent for reuse in markets such as China, Africa, Pakistan and India helping to bring improved and more widespread communications to these developing economies.

EcoRenew Group logo